Legal

Terms and Conditions

Last updated: May 19, 2026

Grovity Services LLC (hereinafter referred to as "Grovity") is a technology company incorporated in the State of Florida, United States, dedicated to providing an enterprise-grade platform for the design, deployment, governance, and continuous improvement of AI-powered digital workforces ("AI Employees") that execute conversational and operational business processes across the customer journey.

Grovity's mission is to enable organizations to build, integrate, and manage teams of AI Employees with the same operational discipline applied to human teams, while maintaining strict standards of security, privacy, and regulatory compliance.

Grovity provides its services worldwide through a single contracting entity, Grovity Services LLC. Each service relationship is governed exclusively by these Terms and any specific written agreement signed with Grovity Services LLC.

Grovity provides cloud-based software services (SaaS) through its platform, applications, APIs, and official channels (the "Platform"), including without limitation tools for designing, deploying, orchestrating, and supervising AI Employees across web, messaging, voice, and other supported channels, together with related updates, integrations, and complementary services.

Available features may vary depending on the subscribed plan, the User's configuration, the country of billing, and the third-party integrations enabled by the User. Access to certain modules or features may be subject to specific conditions, usage limits, or additional fees that will be properly disclosed.

Functional descriptions provided on the Platform, in technical documentation, or in informational materials are descriptive in nature. Grovity may reasonably update, add, modify, or remove features to improve the service, maintain security standards, comply with applicable regulations, or adapt to technological or provider changes, without implying any guarantee of specific commercial results for the User.

These Terms and Conditions (hereinafter, the "Terms") constitute a legally binding agreement between Grovity Services LLC (referred to as "Grovity", "we", "us", or "our") and the user (hereinafter, the "User", "Client", "you", or "your").

BY ACCESSING, USING, OR PURCHASING ANY OF THE SERVICES DESCRIBED IN THIS DOCUMENT, THE USER EXPRESSLY AGREES TO AND ACCEPTS THESE TERMS IN FULL AND WITHOUT RESERVATION.

Any purchase of services offered by Grovity will be subject to prior acceptance of these Terms, which will be deemed given at the time such purchase is made.

Grovity may modify these Terms to reflect regulatory changes, security updates, service improvements, or operational adjustments.

Non-material changes: formatting corrections, clarifications, drafting improvements, or updates that do not materially affect rights or obligations may take effect upon publication on the Platform or website.

Material changes: changes to pricing, payment terms, processing of personal data, scope of licenses, or limitations of liability ("Material Changes") will be notified at least thirty (30) calendar days in advance via email and/or a prominent notice on the Platform and will apply from the indicated date, at a minimum in the next billing cycle.

If applicable law or the Privacy Agreement require the User's express consent for a change related to personal data, Grovity will request such consent through an opt-in mechanism before applying the change.

If the User does not agree with a Material Change, they may terminate the service before the effective date. Continued use of the service after the effective date will be deemed acceptance, except where the law requires express consent.

These Terms apply exclusively to the use of the Grovity Platform and its services. They constitute the entire agreement between the parties regarding the use of such services, without replacing prior written agreements that govern related matters.

In the event of any conflict between these Terms and an individual agreement, the provisions of the agreement will prevail solely with respect to the services expressly governed therein. For all other matters, these Terms will remain applicable.

Grovity's Privacy Agreement details how the User's personal information is collected, used, and protected. The Privacy Agreement complements these Terms and is considered an integral part of them with respect to the processing of the User's personal data. By accepting these Terms, the User acknowledges having read and accepted the Privacy Agreement and expressly authorizes the processing of their personal data in accordance with the purposes described therein.

For information on how data is handled in specific jurisdictions, please refer to the regional notes incorporated into the Privacy Agreement, including:

United States: California Consumer Privacy Act (CCPA) and applicable federal laws.

European Union and EEA: General Data Protection Regulation (GDPR).

Colombia: Law 1581 of 2012 and Decree 1377 of 2013 (Habeas Data).

Brazil: General Personal Data Protection Law (Lei Geral de Proteção de Dados — LGPD, Law 13,709/2018).

The use of Grovity's services is restricted to individuals who are at least 18 years old or who have reached the age of majority under the laws applicable in their country of residence. This ensures that the User has full legal capacity to accept and comply with these Terms. In the case of minors, access will be subject to supervision and the express responsibility of a legal representative who assumes the obligations arising from the use of the services on their behalf.

Grovity may require the User to provide documentation that verifies their age of majority or legal capacity when necessary to comply with local or international laws.

When the User accesses or uses the services on behalf of an entity, such as a company or organization, they represent and warrant that they have the necessary authorization and legal authority to bind such entity to comply with these Terms. This includes the authority to enter into agreements, carry out transactions, and assume legal obligations on behalf of the represented entity. Any action taken without proper authorization will be considered a breach of these Terms and may result in the suspension or termination of access to the services.

Grovity reserves the right to request, at any time, documentation that verifies the User's authority to represent the entity they claim to represent, and confirmation that the represented entity is not subject to trade restrictions, international sanctions, or export control laws that would prevent the use of the services.

Access to Grovity's services is expressly prohibited for any User who:

Is included on international sanctions lists, such as those maintained by the Office of Foreign Assets Control (OFAC), the United Nations, the European Union, or other competent authorities.

Has previously violated Grovity's Terms, including cases of fraud, misuse, or any other serious violation.

Acts in violation of applicable local, national, or international laws, including regulations related to privacy, international trade, intellectual property, or platform-specific policies (such as the Meta Business Platform Terms and the policies of payment networks and financial institutions).

To access Grovity's services, the User must create an account by providing true, accurate, current, and complete information. This includes full legal name, email address, password, and phone number. All information must remain accurate throughout the contractual relationship. Grovity may verify the authenticity of the information and may request additional information to validate the User's identity or ensure the security of the services.

Fraudulent use or the submission of false information will be considered a material violation of these Terms and may result in permanent account suspension. The User agrees not to create multiple accounts to circumvent technical, commercial, or usage restrictions imposed by Grovity, unless prior written authorization is granted.

The User is solely responsible for maintaining the confidentiality and security of their access credentials, including passwords, API tokens, and any other authentication mechanism. All activity carried out through the account will be presumed to have been authorized by the User unless Grovity has been notified of unauthorized access.

The User agrees to take all reasonable measures to protect their credentials (including enabling multi-factor authentication where available) and to promptly notify Grovity in the event of loss, theft, or suspected misuse. It is strictly prohibited to share credentials with third parties or to allow third parties to access the User's account.

Grovity may suspend access to the account upon the occurrence of any of the following events: (i) non-payment or delinquency; (ii) breach of these Terms or the Acceptable Use Policy; (iii) fraud, misuse, or security risks; (iv) requirements from regulators, courts, or platform providers (including but not limited to Meta and payment networks); or (v) at Grovity's discretion, with at least 72 hours' prior notice when reasonably possible.

When the suspension is carried out at Grovity's discretion and the User has not incurred a material breach, Grovity will notify the User when reasonably possible and will include, at a minimum, a general description of the reason, scope, and actions (if any) required to restore the service. Grovity may omit specific details when disclosure could compromise security, internal investigations, legal compliance, or third-party rights.

If the User does not remedy the breach within the applicable timeframe, Grovity may terminate the account. Before deleting data, Grovity will maintain a reasonable retention window to allow for export in accordance with Section 11.7, unless prohibited by law or due to a security risk.

Once the account has been deleted from active systems, Grovity may retain encrypted backup copies in storage infrastructure operated by authorized cloud providers for a maximum period of thirty (30) calendar days, solely for disaster recovery or restoration at the User's written request. After the retention period ends, backups will be overwritten or deleted in accordance with Grovity's retention cycles and will no longer be recoverable.

Credit for suspension attributable to Grovity

If the service remains suspended or materially unusable due to causes directly and exclusively attributable to Grovity, Grovity will grant the User a proportional credit equivalent to the full calendar days during which the service remained suspended or unusable. The credit will be applied to the next invoice or as a balance in favor. The credit applies only to recurring plan charges, not to taxes, telecommunications surcharges, usage already incurred, or third-party costs. To request the credit, the User must report the incident in writing within thirty (30) calendar days following its occurrence and must be current on all undisputed payment obligations.

Causes attributable to Grovity do not include failures or restrictions of cloud infrastructure providers, telecommunications providers, social networks, messaging APIs, payment processors, or other third-party services integrated by the User or by Grovity, nor force majeure events or legal or regulatory requirements.

The User agrees to use Grovity's services in an ethical and responsible manner and in strict compliance with these Terms, applicable laws and regulations, the Acceptable Use Policy, and the policies of any third-party platform connected to the services (including, without limitation, the Meta Business Platform Terms, WhatsApp Business Solution Terms, the operating rules of Visa, Mastercard, and other payment networks, and the policies of integrated banking and financial partners).

This includes the following specific obligations:

Not to use the services for illegal, fraudulent, or unauthorized purposes, or in a way that violates third-party rights or applicable laws.

To refrain from reproducing, distributing, or exploiting Grovity's intellectual property without authorization.

Not to share, sublicense, or resell Grovity's services without express prior written authorization.

To promptly notify Grovity of any unauthorized, suspicious, or irregular use of their account.

To cooperate in a reasonable and diligent manner with any internal investigation or formal request issued by competent authorities or by partner platforms in connection with the use of the services.

The User may authorize access to employees and contractors ("Authorized Users") within the scope of the subscribed plan. The User is responsible for ensuring that its Authorized Users comply with these Terms.

Grovity agrees to:

Provide the services in accordance with industry standards and applicable technical documentation.

Implement commercially reasonable security measures, aligned with the principles of SOC 2 and ISO 27001, to protect the User's information against unauthorized access, loss, or alteration.

Inform the User of important updates, technical changes, or modifications to the services with adequate prior notice, to the extent possible.

Adopt proactive measures to detect and mitigate threats such as viruses, malware, or any malicious programs that may affect the quality of the services.

In its capacity as Data Processor, Grovity will implement and maintain reasonable technical, human, and administrative measures, appropriate and proportional to the risk, aimed at protecting personal data processed on behalf of the Client.

In the event of a security incident that affects or may affect personal data processed on behalf of the Client, Grovity will notify the Client without undue delay and, in any case, within a maximum period of seventy-two (72) hours from the time it becomes reasonably aware of the incident. The notification will include, at a minimum: (i) the nature of the incident; (ii) the categories of data potentially affected; (iii) the known or suspected causes; (iv) the measures taken to contain it; and (v) the corrective actions implemented or planned.

Services labeled as "Alpha" or "Beta" are experimental and may not have the same level of technical stability as core services. Users who participate in these offerings accept that:

Grovity is not liable for failures, errors, or interruptions in these experimental services, which are provided "AS IS".

Grovity reserves the right to suspend or discontinue Alpha or Beta offerings without prior notice, in accordance with applicable regulations.

Third-party content may appear on the Grovity website or services, or the User may access such content through links. Grovity is not responsible for content, information, or practices of third-party websites linked from our platforms, and inclusion of such links does not imply endorsement.

Grovity may temporarily or permanently suspend access to the services in cases such as: (i) violation of these Terms or the Acceptable Use Policy; (ii) unauthorized use, abuse, or fraudulent activities; (iii) prolonged inactivity (defined as ninety (90) consecutive calendar days without access or use and no active plan or available balance); (iv) significant technical failures, unplanned maintenance, security incidents, or regulatory compliance requirements; or (v) instructions from regulators, courts, or partner platforms.

Grovity will notify the User when reasonably possible, explaining the reason, the actions required for reactivation, and estimated timeframes. In cases of remediable breach, the User will have a period of seven (7) business days from notification to correct the situation, unless severity requires immediate action.

Grovity ownership: Grovity retains exclusive ownership of the Platform, models, algorithms, architecture, base configurations, integrations, improvements, and developments (including future updates), as well as any proprietary methodologies, prompt frameworks, agent orchestration logic, and related know-how.

User ownership: The User retains ownership of their Content (data, text, instructions, files) and will own the outputs generated for their account ("Results"), to the extent permitted by law.

No transfer of the model: Ownership of Results does not grant the User any rights to Grovity's models, code, architecture, or trade secrets.

Similar results: The User acknowledges that, due to the nature of AI, identical or similar Results may be generated for other users.

The User accepts and acknowledges that the use of artificial intelligence tools involves inherent risks due to the evolving nature of these technologies. The generated Results may contain errors, inaccuracies, or unexpected interpretations. In this regard:

AI may produce results that are not accurate or applicable in all contexts.

Grovity is not responsible for decisions made by the User based on AI-generated Results.

Final responsibility for the use of Results rests solely with the User, who must validate, supervise, and contextualize any information before applying it.

Results produced by AI should be considered automatically generated recommendations based on data and patterns, not definitive instructions or professional advice. The User must exercise human judgment before making any decision based, in whole or in part, on such Results.

Grovity's liability associated with the use of Results will be governed by the limitations of liability set forth in Section 9.3 and applicable law.

The User agrees to use Grovity's AI tools exclusively for lawful, legitimate, and ethical purposes. The following are expressly prohibited:

Generating harmful, misleading, violent, sexually explicit, discriminatory, or deceptive content.

Using AI tools to violate platform policies of integrated providers (including Meta, payment networks, and financial institutions).

Engaging in market manipulation, social engineering, identity impersonation, or any other unlawful or deceptive activity.

Grovity reserves the right to monitor or audit the use of its AI tools, either automatically or manually, in order to verify compliance with these standards. In the event of non-compliance, Grovity may, at its sole discretion, immediately suspend the services, remove access, and pursue legal action.

Grovity may process User Content and Results to operate and improve the service in accordance with the Privacy Agreement. Such processing will use aggregated, anonymized, or de-identified information, and will not use identifiable personal data of the User or data subjects for improvement, training, or model tuning without the User's express consent.

When the service involves third-party AI providers, Grovity contracts with providers that offer enterprise-grade plans incorporating "Zero Data Retention for Training" or equivalent terms by default, meaning that Customer Content and Results are not used to train the providers' general models.

Grovity retains all rights, title, and interest related to its services, including, but not limited to, software, algorithms, agent architectures, integration workflows, prompt frameworks, databases, interfaces, designs, content, trademarks (including the name and logo "Grovity"), trade names, domains, and any other elements protected by intellectual property rights.

The use of Grovity services does not transfer any intellectual property rights to the User, except for a limited, non-exclusive, non-transferable, and revocable license to access and use them in accordance with these Terms. The following is strictly prohibited unless expressly authorized in writing by Grovity:

To reproduce, modify, distribute, commercialize, publish, or create derivative works based on the services without Grovity's prior written consent.

To use Grovity's trade names, trademarks, service marks, or logos in connection with third-party products or services, or in any manner that may cause confusion.

To perform reverse engineering, decompilation, or any attempt to derive the source code of the services, except where legally permitted.

The User retains ownership and title to all content, data, files, information, or materials that they upload, transmit, or generate through the Services ("User Content").

By using the Services, the User grants Grovity a non-exclusive, worldwide, royalty-free license, limited to the duration of the contractual relationship, to host, process, transmit, and use User Content solely to the extent necessary for the provision, maintenance, support, security, and improvement of the contracted Services.

Grovity may use information derived from the use of the Platform to improve, optimize, or make general adjustments to its systems, provided that such information is used in an aggregated, anonymized, or de-identified manner that does not allow the direct identification of the User or of data subjects.

Results generated through the Platform are considered the property of the User, subject to applicable legal provisions. Grovity may retain records of Results in anonymized form for limited purposes, such as internal analysis, continuous service improvement, and regulatory compliance.

The User is responsible for the use of these Results and Grovity will not be liable if they are used in a manner that infringes third-party rights or violates applicable laws.

The User grants Grovity the right to use its name, logo, and a general description of its use case for references on Grovity's website, press releases, announcements, or marketing or promotional materials. If the User prefers that Grovity not use its trademarks for these purposes, the User must notify Grovity in writing through official communication channels.

If the User believes that their intellectual property rights have been infringed, they may submit a claim through info@grovity.ai. Grovity will review such claims and take the necessary actions, including suspending or removing content that infringes those rights. If Grovity detects misuse of its models, trademarks, or any other intellectual property, it may immediately suspend the related services and pursue legal action.

Grovity is committed to protecting the User's personal data in accordance with applicable laws and its Privacy Agreement. The User may exercise their rights of access, rectification, deletion, and other rights granted by applicable data protection laws by writing to info@grovity.ai, subject to legal and contractual obligations.

Data collected by Grovity will be used to provide, maintain, support, secure, and improve the contracted services, as well as to comply with applicable legal and regulatory obligations.

With respect to personal data processed by Grovity on behalf of the User or Client as part of the contracted services, Grovity will act as a Data Processor, following the instructions of the User or Client, who acts as the Data Controller. Where necessary for service delivery, data may be processed by subprocessors or technology providers (including infrastructure, AI model, messaging, analytics, or integration providers), all of whom are subject to contractual obligations regarding confidentiality, information security, and personal data protection.

Where required by applicable law, the parties will execute the appropriate data processing addendum or data transfer mechanism (including Standard Contractual Clauses for international transfers under the GDPR, where applicable).

Any suggestions, comments, or feedback provided by the User may be used by Grovity to improve its products and services. This will not create any obligation to provide financial compensation to the User, and Grovity retains the right to implement such ideas at its sole discretion. Unless expressly stated otherwise, feedback will not be considered Confidential Information.

"Confidential Information" means any data or information provided by one party to the other that is marked as confidential or that, by its nature, should reasonably be considered confidential. This includes customer data, strategies, technical or business processes, pricing, customer lists, and other related information.

Grovity will protect the User's Confidential Information using at least the same level of care it applies to its own confidential information, and in no case less than reasonable care. Confidentiality obligations remain in effect throughout the contractual relationship and for an additional period of five (5) years after termination, unless a longer period is required by law.

If disclosure of Confidential Information is required by law, regulation, subpoena, or court order, Grovity will notify the User to the extent permitted by law prior to making such disclosure.

Grovity's services operate under a subscription and/or usage-based model. Detailed pricing is available on the Platform and through commercial agreements signed with the Client. Grovity reserves the right to correct obvious errors in published pricing, providing timely notice to the User before such changes affect billing.

Grovity will notify the User of any price adjustments at least thirty (30) calendar days in advance, applicable from the next billing cycle. Pricing adjustments will not have retroactive effect unless expressly stated in a contract or supplemental agreement.

Payments to Grovity Services LLC will be made in U.S. dollars (USD), through the payment methods enabled by Grovity (including credit cards, bank transfers, and other authorized methods). The User acknowledges all payments made through authorized methods as valid and binding, with no right of withdrawal except in cases expressly provided by applicable law.

In the event of late payment, default interest will accrue at the maximum rate permitted by applicable law, calculated on overdue and unpaid amounts from the due date until full payment is made.

Services may be suspended automatically in accordance with Section 3.3 if payment is not received within the timeframes set in the applicable purchase order or invoice. If non-payment continues for more than fifteen (15) calendar days from the due date, the account may be permanently closed.

All prices exclude applicable taxes, levies, or surcharges associated with communication, telecommunications, or financial services. Each Party will be responsible for assessing and paying the taxes, duties, and contributions applicable to it under relevant law. The Client will be responsible for indirect taxes, regulatory fees, sector-specific contributions, telecommunications surcharges, and any other charges associated with the provision of the Service when such items apply under current regulations.

The User must notify in writing any discrepancy related to fees, taxes, or surcharges within thirty (30) calendar days following billing. Except as required by applicable law or as expressly provided in the applicable Service Level Agreement (SLA) and/or in Section 3.3 (credit for suspension attributable to Grovity), payments are non-refundable and no prorations will be made for partial periods, inactive accounts, or early cancellations.

Notwithstanding the foregoing, Grovity may: (i) correct clear billing errors; (ii) reverse charges associated with verified fraud; and/or (iii) grant commercial credits at its discretion, without creating any precedent.

The User agrees to indemnify and defend Grovity, as well as its employees, affiliates, and representatives, against any claims, losses, damages, penalties, or expenses, including reasonable legal fees, arising from: (i) misuse of the services; (ii) breach of these Terms; or (iii) third-party claims related to violations of intellectual property rights, privacy, or other applicable laws resulting from the User's use of the services.

Grovity will indemnify the User against third-party claims for intellectual property infringement arising from the lawful use of the services in accordance with these Terms, provided that such claim results from a proven breach of Grovity's obligations within its reasonable control. This indemnification will be subject to the limitations of liability set forth in Section 9.3.

Grovity will not be liable for claims or damages arising from: (i) unauthorized use of the services; (ii) integrations with external applications or combinations of incompatible services; or (iii) indirect, consequential, incidental, or punitive damages.

Grovity will not be liable for any indirect, incidental, consequential, special, or punitive damages, including: loss of revenue, profits, or anticipated savings; business interruptions or impairment of business relationships; loss of data or costs associated with its recovery; or costs associated with substitute services.

Grovity's total aggregate liability will not exceed the amount paid by the User for the services during the twelve (12) months immediately preceding the event giving rise to the claim, unless otherwise required by applicable law. This cap applies cumulatively to all claims, regardless of the number of incidents or causes asserted.

These limitations will not apply in cases of: willful misconduct or gross negligence by Grovity; bodily injury or death; or any circumstances where limitation of liability is prohibited by applicable law.

The services are provided "AS IS," without express or implied warranties, including warranties of merchantability or fitness for a particular purpose, except as expressly set forth in these Terms. The User assumes full responsibility for the use of AI-generated Results in their operations. Grovity does not guarantee continuous availability, accuracy, or contextual appropriateness of Results and reserves the right to modify or discontinue such services at any time.

Before initiating any legal or arbitration action, the parties agree to attempt to resolve any dispute amicably. The process will begin with direct contact through info@grovity.ai. If this is not sufficient, the primary representatives of both parties will negotiate in good faith for a period of thirty (30) days, or any additional period agreed upon in writing, to seek an amicable resolution.

If informal negotiations do not resolve the dispute, it will be submitted to binding arbitration governed by the Commercial Arbitration Rules of the American Arbitration Association (AAA). The arbitration will take place in Miami, Florida, United States, unless otherwise agreed by the parties.

A single arbitrator will be appointed and the arbitrator's decision will be final and binding.

The arbitration will be governed by the substantive law of the State of Florida and, where applicable, the federal laws of the United States.

The award may be entered for enforcement in any court of competent jurisdiction.

Cases related to intellectual property rights (such as trademarks, patents, copyrights, or trade secrets) and material breaches of the Acceptable Use Policy may be brought directly before the appropriate courts.

The parties expressly waive: (i) their right to a jury trial in any dispute related to these Terms; and (ii) the right to participate in class, consolidated, or representative actions. Any claim must be brought on an individual basis.

These Terms will become effective on the date the User expressly accepts them during the registration process or upon first use of Grovity's services. They will remain in effect as long as the User maintains an active account or until terminated by either party.

Either party may terminate this Agreement and close the associated accounts by providing written notice at least fifteen (15) calendar days in advance, without the need to state or prove cause. Termination will not affect: (i) payment obligations already accrued; or (ii) obligations under specific purchase orders or agreements, which will continue to be governed by their own terms. Early termination by the User will not give rise to refunds unless expressly provided in a purchase order or separate agreement.

Grovity may immediately terminate the services if the User materially breaches these Terms or applicable law. In such cases, Grovity reserves the right to seek damages resulting from such breach.

Either party will have the right to automatically terminate this Agreement if the other party becomes subject to bankruptcy, insolvency, liquidation, or restructuring proceedings, subject to applicable law.

Termination of these Terms will not affect provisions that, by their nature, are intended to survive, including: payment of fees, ownership and use of data, limitations of liability, mutual indemnification obligations, confidentiality, and dispute resolution.

The User may export their User Content and any Results associated with their account, provided that all payment obligations have been fulfilled. Grovity will provide reasonable export mechanisms via API or platform tools so the User can download their information without manual intervention. Export does not include Grovity's intellectual property assets such as models, weights, source code, architecture, base algorithms, or proprietary configurations.

If the User requests an assisted export process that involves manual operational work, Grovity may charge a reasonable fee, which will be communicated in advance.

The User is responsible for properly managing the cancellation of their account by submitting a written request through info@grovity.ai. Effective cancellation will result in the permanent deactivation of the account, loss of access to the associated services, and deletion of content stored in the account (except where retention is required by law).

Upon termination of the services, and provided that the Client is in good standing with respect to all due and undisputed payment obligations, Grovity will delete or return the personal data processed on behalf of the Client, except for data that must be retained due to legal requirements or backup retention cycles.

Grovity's technical support is available to paid account holders through the channels indicated on the Platform, including info@grovity.ai. Response times will be subject to the applicable Service Level Agreement (SLA) and may be prioritized based on the nature and urgency of the request.

The User acknowledges that the service may experience interruptions or degradation. Availability commitments, response times, and any applicable service credits will be governed by the SLA applicable to the User's plan or contract.

Grovity's services are hosted on enterprise-grade cloud infrastructure operated by leading public cloud providers. Grovity implements reasonable technical, contractual, and organizational measures to ensure the reliability, security, and availability of the services provided through such third parties, aligned with SOC 2 and ISO 27001 principles.

Grovity is not responsible for technical issues arising from devices, networks, local configurations, or environments controlled by the User. The User is responsible for ensuring that their systems meet the minimum technical requirements specified by Grovity. Technical support is limited to issues related to the standard configuration and approved use of the services and does not cover customizations or unauthorized integrations.

Grovity will not be liable for interruptions or failures caused by external events such as cyberattacks, viruses, malware, or actions by unauthorized third parties, except in cases of gross negligence by Grovity in the implementation of security measures.

During scheduled maintenance windows, services may experience temporary interruptions. Grovity will provide prior notice when possible.

Grovity will not be liable for any failure, delay, or inability to perform its obligations resulting from events beyond its reasonable control, including natural disasters, labor disputes, acts of terrorism, civil unrest, failures of technological infrastructure, telecommunications outages, cyberattacks affecting third parties, or inaction by governmental authorities.

If a court of competent jurisdiction determines that any provision of these Terms is invalid or unenforceable, such provision will be limited or eliminated to the minimum extent necessary to make it enforceable. The remaining provisions will continue in full force and effect.

These Terms will be governed by and construed in accordance with the laws of the State of Florida, United States, without regard to its conflict of laws principles. Any dispute or legal proceeding not subject to arbitration will be resolved exclusively in the state or federal courts located in Miami-Dade County, Florida.

In the event of a conflict between documents, the order of precedence will be: (1) executed Master Services Agreement, purchase order, or statement of work; (2) Privacy Agreement and data processing addenda; (3) Service Level Agreement; (4) these Terms and Conditions; (5) policies incorporated by reference (Acceptable Use Policy, Description of Security of the Services).

These Terms are made available in English, Spanish, and Portuguese. In the event of any discrepancy between translated versions, the English version will prevail. Any ambiguity will be interpreted fairly and not strictly for or against either party.

Any notice required under these Terms must be made in writing and sent to the official addresses indicated below:

For Grovity: Grovity Services LLC, [REGISTERED ADDRESS], United States, or to the official email address info@grovity.ai.

For the User: To the email address provided upon registration for Grovity's services.

The User may not assign or transfer their rights and obligations under these Terms without Grovity's prior written consent. Grovity may assign its rights and obligations to a third party in the event of an acquisition, merger, or sale of its assets.

The parties acknowledge that they act as independent contractors. Nothing in these Terms will be construed as creating an employment, agency, partnership, or franchise relationship between Grovity and the User.

The User acknowledges that the Services may integrate with third-party platforms (including, without limitation, the Meta Business Platform, WhatsApp Business API, voice and SMS providers, CRMs, ERPs, and payment processors). Use of those integrations is also subject to the terms and policies of the corresponding providers. The User agrees not to use the Services in any manner that would cause Grovity or the User to violate the Meta Business Platform Terms, the WhatsApp Business Solution Terms, the operating rules of Visa, Mastercard, or any other payment network, banking regulator, or financial institution.

Grovity's security and operational practices are aligned with SOC 2 and ISO 27001 standards. Compliance with PCI-DSS, where applicable to a specific integration, is provided by the corresponding certified payment processor; Grovity does not store full payment card numbers.

If the User represents a government entity, use of the services will be subject to the restrictions set forth in these Terms and applicable law. Any unauthorized use of the services is strictly prohibited.

Grovity Services LLC

[REGISTERED ADDRESS]

info@grovity.ai | https://www.grovity.ai