For acquirers
Become part of how your merchants run their business.
Digital employees that work on the systems merchants already use, with your payments built in.
Watch the 2-minute overview · 1:49
The acquirer’s challenge
The software merchants run every day is moving into payments and banking.
- ShopifyStarted with Online store and checkoutNow also sells Payments and merchant loans
- ToastStarted with Restaurant point of saleNow also sells Payments, loans and payroll
- QuickBooksStarted with Accounting and invoicingNow also sells Payments, payroll and loans
Once they process the payment, the acquirer is left competing on rate alone.
What is at stake
Today a merchant can leave your network by swapping a terminal or a checkout API.
- Built on
- How the business runs every day
- Competes on
- Results for the merchant
- Leaving means
- Replacing a team that already knows the business
When the acquirer takes part in how the business runs, switching stops being simple.
The merchant’s reality
Five problems. No platform covers them all.
Tap a card to see it with Grovity.
Each tool helps with one task. None of them runs the business, and that is the gap.
The opportunity, beyond payments
Turn what the best businesses know into a team every merchant can use.
Industry expertise
What the best businesses in each vertical already know.
Operating discipline
Workflows, KPIs, playbooks and decision rules.
Digital employees
Put to work one role at a time.
- No migration
- Their team stays
- Their systems stay
- Payments stay with you
Anatomy of a digital employee
Built on how the best in each industry work.
- Role definitionWhat it owns and where its job ends.
- Operating framework and workflowsThe steps it follows, in order.
- Conversation playbooksWhat to say, and when.
- KPIs and benchmarksHow its work is measured.
Made to fit each merchant
Every merchant sets how its digital employees sound and behave.
- Voice and tone
- Policies
- Escalation
- Identity
Reads and acts on the merchant’s own systems
- Point of sale
- Scheduling
- CRM
- Invoicing
One vertical in detail
The retail growth crew.
Five roles that work together, each with its own job.
Sales advisor
Recommends, answers and closes the sale.
Order management
Confirms, tracks and updates orders.
Customer service
Answers questions and solves problems.
Loyalty
Brings customers back.
Collections
Reminds and collects what is pending.
Every role comes with
- Playbooks
- Workflows
- KPIs
- Benchmarks and analytics
- Skills
- Merchant customization
Nova SportsAria · Sales advisor · onlineHi, do you have the Velocity running shoes in size 42?
Stock checkedSize 42 · 3 pairs in store
Yes, we have three pairs in size 42. They’re $89.99. Shall I send you a payment link?
Yes, please.
Done, paid.
Order created#NS-2048 · ships tomorrow
Thanks, Laura. Your order is confirmed and ships tomorrow.
By vertical
A crew for each industry your merchants are in.
- Appointment scheduling
- Frequent questions
- Post-visit follow-up
- Copay collection
Every verticalComplaints and claims
GABI · Grovity Applied Business Intelligence
Every new deployment starts smarter than the last.
- Understand
- Design
- Deploy
- Execute
- Measure
- Learn
- Benchmark
- Improve
- Scale
Anonymized operating patterns
What works, learned across deployments.
Industry workflow intelligence
The steps that get results in each vertical.
Performance benchmarks
A reference for what good looks like.
More merchants means a sharper playbook for everyone, built on aggregated, anonymized patterns, never shared merchant data.
What the acquirer gains
A relationship that is about more than the rate.
Retention
Leaving stops being a terminal swap.
Volume
Merchants who sell more and collect faster process more through you.
Differentiation
Compete on results, not rate alone.
Scale
Built once per vertical, deployed across thousands of merchants.
Next step